In this 2019 video, Eddie Bello shares the top 3 customer support metrics remote professionals should still focus on today:

1. CSAT Score (Customer Satisfaction Score)

2. Average Response Time

3. Tickets per Channel

Even though work has changed since 2019, these metrics remain important for tracking your performance and meeting expectations in a remote role.

Analyze Top-Rated Videos

It is important to analyze the top profiles in the market to understand the common factors they share. This will also help us visualize what is expected of us.

In the CloudTask Marketplace, a series of candidates are classified as "Top-rated."

Remember, you are competing against these candidates, and the idea is to make your professional brand stand out. Therefore, use these examples as a baseline and always strive to create a better video.

Let’s analyze the video of one of our top-rated candidates:

VIDEO HIGHLIGHTS:

• Personal Presentation:

  Juan Carlos presents himself well, wearing a professional button-up shirt. His neatly trimmed beard adds to his clean appearance.

• Audio Quality:

  The audio is clear, making his speech easy to follow. There are no noticeable issues with background noise.

• Role Outline:

  He discusses his experience in the insurance, e-learning, and web development industries. His skills in lead generation, closing deals, team management, and email campaigns are clearly communicated.

  He also highlights his role in managing operations and creating a department from scratch.

  Juan Carlos also expresses enthusiasm, describing himself as an "overachiever" and eager to learn. He is targeting roles such as Sales Manager, Account Manager, Customer Service Manager, and Sales Trainer, with a focus on long-term opportunities.

FEEDBACK & TIPS:

• Professional Setting:

  While the background is neutral, a visible backpack could be removed for a cleaner appearance. A more aesthetically appealing background could improve the overall impression.

• Specify Industries and Tools:

  Juan Carlos does a great job listing industries he has experience with. Mentioning specific tools or software platforms he used in these roles (especially relevant to sales and operations management) could strengthen his profile further.

• Highlight Methods and KPIs:

  In his previous roles, he could expand on the performance results, such as Key Performance Indicators (KPIs) or measurable outcomes. Mentioning specifics like sales targets met, team growth metrics, or successful campaign results would add valuable proof of his accomplishments.

Check this YouTube playlist with our Top-rated candidate videos: Top-picks playlist.

Available Remote Jobs

Create your profile TODAY on the CloudTask Marketplace and start getting found by US companies hiring for remote roles, paying $1,000-$5,000 USD per month!

Frequently Asked Questions

It’s free to join the CloudTask Marketplace. There is no cost to creating your account, publishing your video profile, and taking interviews with hiring companies.

When you get hired, hiring companies pay you through the Marketplace, and we send you their payment minus a 15% marketplace fee. Keep that in mind when you set your monthly rates in your profile and when negotiating your offers.

Yes.

No, when you win a contract, you will be working directly for the Hiring Company represented in the job post.

Generally, the majority allow you to work from anywhere. But, if there is a restriction related to a specific request for sales candidates, you will find those in the details of the request.

You should not solicit a Hiring Company outside of the CloudTask Marketplace. This extends to a period of an additional twelve (12) months after you meet or transact through the CloudTask Marketplace.

For more info, contact us at:

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